Shipping policy

Thank you for shopping with us! We are dedicated to providing you with the best shipping experience. Please review the following important information regarding shipping options, delivery times, and guidelines.

Processing Time
Orders are typically processed within 1-2 business days. You will receive a notification when your order has shipped, along with tracking information, where applicable.

Shipping within the UAE: Free Shipping
We are pleased to offer free shipping on all orders within the United Arab Emirates (UAE). Shipping is handled by SWFTBox, a trusted delivery partner.

Shipping Method and Delivery Time
All deliveries are made via SWFTBox. We offer next-day delivery within the UAE, so you can expect to receive your order the day after it ships. You will also receive a tracking number, so you can easily monitor your shipment in real-time. At the moment we only ship within the UAE.

Address Accuracy
Please ensure that your shipping address is correct at the time of checkout. We cannot be responsible for delays or lost packages due to incorrect or incomplete address information. 

Order Tracking
Once your order ships, you will receive a tracking number via email. You can track your shipment through SWFTBox to monitor its progress and estimated delivery time.

Order Issues
If you experience any issues with your order, such as delays, missing items, or damaged products, please contact our customer support team at dodowallart@gmail.com within 5 days of receiving your order. We will work with you to resolve the issue as quickly as possible.